Standard Edition comprises of the development environment and the runtime capable of supporting the licensed number of ports. The standard edition is used for development and final production implementations of IVR solutions. The standard edition runtime allows complete customisability of the About box information and the main window bitmap as per user requirements. Standard Edition is priced and licensing is enforced via a USB dongle.

Developer Edition comprises of the development environment and a single port runtime. The developer edition is used to develop and demo an IVR solution using Xtend IVR. However, the developer edition runtime should not be used in final production implementations of IVR solutions. The runtime is full-fledged, supporting one telephone line and is not technically limited in anyway. However restrictions on customising the About box information and the main window bitmap are present. Developer Edition is available as a free download.

When you install the Xtend IVR toolkit (Standard or Developer) it will add desktop icons named "Xtend IVR 3.0" and "Xtend IVR 3.0 Developer Edition". You can run the Xtend IVR runtime or the Xtend IVR Developer Edition by double clicking on the appropriate desktop icon.

You usually get this error message if you try to run the Standard Edition Xtend IVR runtime without plugging in the USB dongle. By default, when you install Xtend IVR Standard Edition, the drivers for the dongle are automatically installed.  In case you have re-installed the Operating System, please re-install the Xtend IVR Standard Edition also.

At present, Xtend IVR has a maximum supported limit of 512 phone lines on a single machine. This is an artificial limit imposed primarily for ease of testing the database support, language stability and the load factor. This limit will be increased in the future. If more than 512 phone lines are required to be supported, it is recommended that multiple machines be used.

Xtend IVR supports any telephony compatible Text-to-Speech Engine that supports the Speech API (SAPI 4.x & 5.x) and provides a 16 bit, 8 KHz waveform output. Xtend IVR has been tested with the Microsoft TTS Engines as well as with the TTS Engines available from Lernout & Hauspie (L&H).

Windows 2000, XP and 2003 are the supported platforms. Xtend IVR will work under Windows 98 & Me with reduced functionality.

Technical queries regarding feature implementations or bugs are available at support@xtendtech.com and queries related to sales can be posted to sales@xtendtech.com

Drivers are available that support Digital (E1/T1), SS7, H323 & SIP and Analog voice devices from Eicon, Dialogic and Ai-Logix. Drivers for TAPI, Opal H323/SIP and Skype are also available. Additional voice devices are being supported on an on-going basis, depending on customer requests and device availability.

Xtend IVR 3.0 is the latest version of Xtend IVR.

All Speech API 5.x engines are supported for Speech Recognition. The ability to dynamically create and load multiple recognition grammars is supported as is the ability to perform speech cut-through on complete recognition of sentence, on recognition of the first word and in presence of speech.

Xtend IVR accomplishes tone and pulse detection via the telephony voice device API. If the voice device supports this capability, then Xtend IVR will support it. Note: Voice Modems do not support pulse detection capability.

Xtend IVR supports both analog and digital lines. For digital lines you need a voice card that supports the specific protocol provided in the E1/T1 connection. Note: All digital protocols may not be supported by all voice cards.

Yes. Database access is supported via the DB plugin which supports ADO or ODBC. Full-fledged examples are provided in the Developer Edition that illustrate how to achieve this.

If the hardware is half-duplex, then Xtend IVR will not be able to simultaneously play or record wave files. For example, the D/4 PCI UF card from Dialogic is a half-duplex card.  In most cases, Xtend IVR automatically determines if the voice card is full-duplex or not and will function correctly.

Xtend IVR includes a development environment that utilises the sound card to simulate a voice device. This enables the developer to create and test an IVR using a multimedia capable PC. The runtime does not require the sound card.

8 KHz, 16 bit, mono.